Terms of service

Terms & Conditions

Last updated: 25 September 2026

These Terms & Conditions apply to your use of the Clark & Gray website and to purchases made through clarkandgray.com.

The terms “we”, “us” and “our” refer to Clark & Gray.

By placing an order with us, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights as a consumer.

1. About Us

Clark & Gray is a UK-based womenswear brand.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.

You can contact us at:

Clark & Gray
21 Latchmere Road
Kingston upon Thames
KT2 5TP
United Kingdom

Email: thea@clarkandgray.com
Telephone: +44 7891 919954

2. Our Products

We make every effort to describe and display our products accurately.

Please be aware that colours and the appearance of fabrics may vary slightly depending on your screen, device and settings.

Product measurements and dimensions are approximate unless otherwise stated.

We reserve the right to change or discontinue products and to limit quantities available for purchase.

3. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you will receive an email acknowledging your order. Your order is accepted when we confirm that it has been accepted and is being processed.

If we are unable to accept your order, we will let you know and refund any payment you have made.

Please check your order carefully before submitting it and contact us as soon as possible if you notice an error.

Your statutory cancellation rights and our returns arrangements are explained in our Returns Policy.

4. Pre-orders

From time to time, products may be available to pre-order before they are ready for delivery.

The expected delivery timeframe will be shown on the relevant product page.

If you wish to cancel a pre-order before it has been dispatched, please contact us at thea@clarkandgray.com.

Once an order has been dispatched, our standard Returns Policy applies.

If there is a significant change or delay to the expected delivery timeframe, we will contact you as soon as possible.

5. Prices and Payment

Prices are shown on our website in pounds sterling (£) unless otherwise stated.

The total price payable, including any applicable delivery charges, will be shown before you complete your purchase.

Payment is taken securely through the payment methods available at checkout.

We reserve the right to change our prices at any time, but changes will not affect orders that we have already accepted.

If we discover an obvious pricing error after you place an order, we will contact you before accepting or fulfilling the order.

6. Delivery

Available delivery options, charges and estimated delivery times will be shown during checkout or on the relevant product page.

Delivery times are estimates unless we have specifically agreed otherwise with you.

We are not responsible for delays caused by circumstances outside our reasonable control. If there is a significant delay, we will contact you as soon as reasonably possible.

Goods remain our responsibility until they are delivered to you, or to another person you have identified to receive them, except where you independently arrange a carrier that we did not offer as a delivery option.

Please contact us if your order is lost or damaged in transit.

7. Returns, Cancellations and Refunds

Your rights to cancel an online order and return products are explained in our Returns Policy.

Nothing in these Terms & Conditions or our Returns Policy affects your statutory rights.

Products must be of satisfactory quality, fit for purpose and as described, as required by applicable UK consumer law.

If you believe a product is faulty, damaged or not as described, please contact us at thea@clarkandgray.com.

8. Intellectual Property

The content of this website, including the Clark & Gray name, branding, product designs, photographs, text, graphics, logos and other original content, belongs to Clark & Gray or is used by us with permission.

You may use our website for personal, non-commercial purposes.

You must not reproduce, copy, distribute, modify or commercially use our website content without our prior written permission.

9. Website Use

You must not use our website:

for any unlawful purpose;
to infringe our intellectual property rights or those of another person;
to transmit viruses, malicious software or other harmful material;
to interfere with the operation or security of the website; or
to collect or misuse personal information belonging to other people.

We may restrict access to our website where we reasonably believe it is being misused.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including Shopify and payment, delivery, analytics and marketing providers.

We are not responsible for the content or privacy practices of independent third-party websites.

Your use of those websites may be subject to their own terms and privacy policies.

11. Privacy

We process personal information in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies as described in our Privacy Policy and cookie settings.

12. Our Responsibility to You

We do not exclude or limit our liability where it would be unlawful to do so.

Nothing in these terms excludes or limits your statutory consumer rights, including your rights in relation to faulty or misdescribed goods.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from products purchased for personal use.

13. Events Outside Our Control

We will not be responsible for a delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control.

If such an event significantly affects your order, we will contact you as soon as reasonably possible.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or applicable law.

The version that applies to your purchase will generally be the version in force when you place your order.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you will retain any mandatory protections available to you under the laws applicable where you live.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact: