Shipping Policy

UK Delivery

We currently deliver throughout the United Kingdom.

Delivery costs and available delivery options will be shown at checkout before you complete your purchase.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Dispatch & Delivery Times

For products that are in stock, we aim to dispatch orders within 2–3 working days.

Estimated delivery times will be shown at checkout. Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

Pre-orders

Some Clark & Gray pieces may be available to pre-order before they are ready for dispatch.

The estimated delivery timeframe for pre-order products will be clearly stated on the product page when you place your order.

We’ll keep you informed if there is a significant change to the expected delivery date.

Delivery Issues

If your order is delayed, lost or arrives damaged, please contact us at thea@clarkandgray.com and we’ll help resolve the issue.

Please check that your delivery address is correct when placing your order and contact us as soon as possible if you notice an error.

Questions

If you have any questions about delivery or an existing order, please contact us at thea@clarkandgray.com.