Refund policy

Returns

You have 14 days from receiving your order to request a return. You do not need to give us a reason for returning your order.

Once you have requested a return, you have a further 14 days to send the item back to us.

To be eligible for a return, your item should be in the same condition that you received it, unworn and unused, with tags and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at thea@clarkandgray.com.

Returns should be sent to:

Clark & Gray
21 Latchmere Road
London
KT2 5TP
United Kingdom

Unless an item is faulty, damaged or incorrect, return postage is the responsibility of the customer.

Please contact us before sending your return. Items returned without first contacting us may not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty or damaged, or if you receive the wrong item, so that we can put things right.

Exchanges

If you would like a different size or colour, please return your original item and place a new order.

Refunds

We’ll let you know once we have received and inspected your return.

Approved refunds will be made to your original payment method within 14 days of receiving the returned item or evidence that you have sent it back, whichever is earlier.

Where applicable, your original standard delivery charge will also be refunded. If you selected a more expensive delivery option, we are only required to refund the cost of our standard delivery.

Your bank or card provider may take additional time to process the refund.

This policy does not affect your statutory rights.